Support
Contact
Use this page if you need help with Crossborder Docs, want to report a document issue, or have a privacy-related question. Drop us an email and we will get back to you.
Crossborder Docs is a lightweight tool for creating commercial invoice, proforma invoice, and packing list drafts for international shipping. If something is unclear, missing, or not working the way you expected, email is the best way to get in touch.
Common reasons to contact Crossborder Docs include reporting a form or PDF issue, asking a product question, sharing feedback about a missing workflow, reporting a confusing field, or sending a privacy-related request about data submitted through the site.
If you are reporting a document issue, include the document type you were trying to create, what felt incorrect or missing, whether the problem happened before preview, during preview, or after download, and what result you expected to see.
If your question is about privacy, feedback data, or information you submitted through the site, mention that clearly in the subject line so the request can be handled as a privacy inquiry.
For general product questions, limitations, and scope, see the FAQ first. For data handling details, see the Privacy Policy.
This page is the main public contact point for Crossborder Docs. There is no in-app account messaging system right now.
If you are not sure whether your question is a product issue or a document-content issue, describe the shipment workflow you were trying to complete and what step felt uncertain. That usually makes it easier to tell whether the problem is a bug, a missing field, or simply something the tool does not cover yet.